Almost 90% of the business interactions can be categorized into customer support, telemarketing & sales, collections, market research, and directory services. Contact Centers running such processes seek a competitive edge with a solution that
- reduces your investment in terms of time and money
- is easy to use for your agents, supervisors and IT
- is scalable and flexible
- maintains itself and does not require constant supervision
Ameyo offers innovative inbound, outbound and blended solutions that are ideal for all kinds of Contact Centers (captive/outsourced, international/domestic), SMBs (Small and Medium Business) as well as Enterprises. Pre-integrated with CRM, database and reporting capabilities, Ameyo eliminates investment in any additional components, while concurrently ensuring that you do not compromise on the service quality. Equipped with a host of features such as multi-site, need-based and skill-based routing, self- and assisted-service, multimedia integration (Email, SMS, chat, Fax), IP-PBX/PBX call processing with voicemail and call recording, outbound capability with predictive dialing, ACD with multimedia queuing, IVR with Communication flow Designer, CTI, Quality Monitoring, Collaboration capabilities (Unified Messaging, Presence Management, Conferencing) and Cradle-to-Grave Reporting, Ameyo is ideal for business processes such as customer and technical support, telemarketing & sales, collections, market research and directory services.
We have successfully deployed our solutions at multiple locations in India, Philippines, Middle East, Bangladesh and the U.S. Our vast experience has enabled us to understand customer requirements in a better way and constantly improve our products over time.
|
