Drishti provides Communications Solutions for all kinds of Contact Centers and Enterprises. These solutions are based on innovative technology that is designed to ensure significant improvement in contact center productivity and customer satisfaction.

DACX Ameyo is an All-in-One Communication suite for Contact Centers and Enterprises. It has complete inbound, outbound and blended capabilities to cater to customer interaction management for Contact Centers and Enterprises. It offers top-of-the-line capabilities such as Predictive Dialer, IP-PBX, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Voice Logger, Unified Contact Messaging, CRM and Reporting. It offers a host of features such as Multiple Campaign Management, Robust Lead Management, Dynamic Queue Management, Performance Management, Unified Messaging (Chat, E-mail, and SMS), Skill-Based Routing, Need-based routing, Multi-site routing, Dynamic Call Pacing, Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in the form of easy scalability, ease-of-use, low Total Cost of Ownership (TCO) and ability to work seamlessly over TDM or VoIP.

Drishti offers the following packages of Communications applications for Contact Centers as well as Enterprises.